These terms and conditions apply to all our services directly or indirectly made available online, through any mobile devices, by mail, or by telephone and may be amended from time to time.


Direct Chemist Outlet Terms & Conditions of Use

We thank you for visiting the Website (Website). is an online pharmacy: a retail store and information Website for pharmaceutical, health and beauty products and online orders are picked, packed and fulfilled by is owned by Direct Chemist Outlet Pty Ltd ABN: 76 123 831 201 (21-23 Capital Court Braeside VIC 3195). The Website aims to provide a retail experience for consumers that is convenient, private and informative to enable the purchase of products essential for maintenance of good health and for prevention of future illness. The Website is accessible 24 hours a day, 7 days a week, and the online store aims to offer an easy and convenient method of ordering pharmaceutical products online, along with health-related information for the consumer. want each visitor to the Website (you or your) to have an enjoyable, safe and informative retail experience so we have established the following terms and conditions so that we both know what to expect from each other (Terms & Conditions of Use). By using the Website, you agree to be bound by the terms and conditions following. Please read them carefully. Your usage of the Website indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.



  1. Direct Chemist Outlet Pty Ltd ( hereafter referred to as the “Website”) services, ownership and its operation and authority of operation is owned by Direct Chemist Outlet Pty Ltd (BN: 44 978 303 378 (21-23 Capital Court Braeside VIC 3195).
  2. The content and infrastructure of these pages, and the products provided on these pages and through the “Website” are owned, operated and provided by Direct Chemist Outlet Pty Ltd (“”, “us”, “we”, “our”) and are provided for your personal, non-commercial use only.
  3. “Product” (“products”) means the goods and service we list on the Website,
  4. “Customers” (“you”, “customer”) in these terms and conditions means any person of 18 years or older who access the Webite and/or purchase products and/or services.
  5. “Service” (“services”) means the online order system of
  6. “Intellectual Property Rights” means any patent, copyright, inventions, database rights, registered designs, trade mark, trade name, brand, logos, service mark, know-how, utility model, unregistered design or, where relevant, any application for any such right, know-how, trade or business name, domain or other similar right or obligation whether registered or unregistered or other industrial or intellectual property right subsisting in any territory or jurisdiction in Australia.



You agree that use of the Website is at your sole risk. In no event will, its directors, officers, employees and representatives, third party content providers or the like warrant that the Website will be uninterrupted or error-free. In addition,, do not make any warranty as to the results that may be obtained from the use of the Website, or use of the information, content, service, or products provided through the Website.

Additionally, explicitly disclaims any responsibility for the accuracy, content, or availability of information found on Websites that link to or from the Website from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party Websites, and you hereby irrevocably waive any claim against us with respect to such Websites.

At no time shall we or any other party involved in creating, producing, or distributing the Website be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from:

  • The use of or inability to use the Website
  • The cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the Website
  • Unauthorized access to or alteration of your registration information, transmissions or data
  • Statements or conduct of any third party on the Website
  • Negligent or wilful acts of, its directors, officers, employees and representatives; or
  • Any other matter relating to the Website.

You agree to indemnify and hold, and our directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Website, your use of the Website, your connection to the Website, your violation of the Terms of Use, or your violation of any rights of another.



We DO NOT give or provide any warranties whatsoever in relation to any information on the Website. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. ­ No warranty is made that any information on or linked to the Website is complete and/or accurate. All information contained on the Website, including information relating to medical and health conditions, products and treatments, is for informational purposes only and may be presented in summary or aggregate form.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical products available from this Website. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

The information contained in this Website is not intended nor is it implied to be a substitute for professional medical advice, or any information contained on or in any product packaging or labels. You must always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other parties’ medical condition.

Nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment.



You (“you, yours”) means any person of 18 years or older who access the Site shall be responsible for the access and use the Site and any account you create on the Site and all activity related your account.

You shall be responsible of changing, requesting (notify us by sending request to info@ for your new password of your account.

You shall be responsible for attempting to access the website or the account from any place or under any circumstances where such access may be illegal.

When you register as a user or create an account on the Site, you shall be responsible for understanding all services or logistic regulations, purchase limitations, pricing policy and refund policy of the Site within the context of these terms and conditions.

In consideration of your use of the Website, you agree to:

  • Provide true, accurate, current and complete information about yourself as prompted by the registration form (the "Member Registration Information") and
  • Maintain and promptly update the Member Registration Information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we declare the right to suspend or terminate your registration and refuse any and all current and future use of the Website.

You are responsible for maintaining the confidentiality of your password and member registration and are fully responsible for all activities that occur under your password and member registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. considers this Member Registration Information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our Website and services to you, to administer our Website, and to notify you of products or special offers and promotions that may be of interest to you.



Your information provided to the Website shall always be true, accurate and not misleading. You shall understand once the online order is complete, you shall comply with the terms and conditions within the context of these terms and conditions, but not limited to

  • The price of product you purchased;
  • The quantity of product you purchased;
  • The expiry date of product you purchased;
  • Refund policy applied to your Website orders;
  • The logistic policy, dispatch and receiving confirmation.

The Website shall not have and disclaims any liability and responsibility for the event of your suffered injury, disability, death, unexpected financial loss, unexpected emotional damages, abuses or spiritual loss for your consumed purchases on the Website.

Payment shall be made by you directly to the Website via PayPal. For avoidance of doubt, other means of payment (such as cheque, money order or via “payment agencies”) cannot be processed by Website and therefore will not be accepted. You shall bear all costs as charged by the banks for the transfer of the funds. You shall check and verify your account once the order has been placed.

When an order is made by you on the Website, you shall receive a confirmation of the order information via the Website, which shall include the time and date of the purchase, the quantity of products, name of product(s), delivery address, receiver’s full name and contact number. The Website is not responsible for the correctness and completeness of the information, including payment details and shipping address, provided by you and the Website is not responsible for the payment obligations of you relating to your purchase. For the avoidance of doubt, you are advised to and shall check and verify your account and the status of the order placed.

Complaints or claims with respect to (the product offered, promotional sales, special sales) the requests made by customers are to be dealt with by the Websites authorised customer service, without mediation by or interference of the Website. The Website is not responsible for and disclaims any liability with respect to such claims from the customers. The Website may at all times and at its sole discretion:

  • Offer a product list and service to a customer.
  • Provide pricing of the products and services on the Website.

Guarantee of the order is based on the customers’ successful payment status by the customer or the person responsible for the order placed. The customer shall at all times ensure the payment of the order is successful and without fraud, if you are unable or unwilling to do so, the Website may cancel the order.

You as a customer do have the right to cancel an order, or request a refund under the Websites refund policy. You shall be responsible for understanding the refund or cancellation policy before you create an order. Therefore, once an order has been placed by you or a person who is responsible for the purchase, you shall comply with these terms and conditions and with the Websites return policy.

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Website, use of the Website, or access to the Website. You agree not to access the Website by any means other than through the interface that is provided by us for use in accessing the Website.



Except as expressly stated in these terms, makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Website. Except as expressly stated in these terms, expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this Website, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to arising from any product sold on the Website shall be the price of the product ordered. In no event shall, its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to the product(s) sold.



Credit Cards: We accept Visa, Mastercard and PayPal. There is no surcharge for using Visa, Mastercard or PayPal. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfill your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.



Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason deemed worthy of action. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.


OUR RIGHTS may elect to electronically monitor areas of the Website and may disclose any Content, records, or electronic communication of any kind:

  • To satisfy any law, regulation, or government request
  • If such disclosure is necessary or appropriate to operate the Website
  • To protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content. may terminate your access, or suspend your access to all or part of the Website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.



In the event a product is misspelt or listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, shall have the right to cancel or refuse any orders placed for product listed at the incorrect price. shall have the right to cancel or refuse any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, shall immediately issue a credit to your credit card account in the amount of the incorrect price.



PURCHASE QUANTITIES AND FREQUENCY LIMITATIONS reserves the right to monitor and limit the purchase amounts and/or purchase frequency of products at its sole discretion. reserves the right to restrict sales to a non-commercial level at its sole discretion (including in respect of sales on a recurring basis). In such cases will reduce product(s) and/or order frequency to what considers a non-commercial supply. Any commercial supplies should be by request by email to: [email protected].” is proud to offer healthcare to everyone in Australia, regardless of where they may reside.

As such by agreeing to purchase the goods in your basket today, you accept that is responsible for the picking packing and dispatching of your goods to you. If for any reason whatsoever, be it taxes, custom law, duties or any other reasons whatsoever your parcel does not make it to your door and Direct Chemist Outlet has picked, packed and dispatched the goods you have ordered, whilst we regret the non-delivery, is unable to refund your payment. uses Australia Post and other equally reputable couriers for your delivery, so you can have absolute confidence that if your order fails to arrive it is not a function of the courier but rather a regulatory hurdle. Given the quality of our courier partners, if your delivery arrives damaged please let us know and we will endeavour to either resupply the goods or refund your payment based on the individual circumstances. However outside of this non damaged delivery guarantee is unable to guarantee goods purchased on our Website will be compliant with your local laws and regulations and as such be permitted to make it to your door.




The Direct Chemist Outlet VIP Card is issued by and remains the property of Direct Chemist Outlet Pty Ltd ABN 76 123 831 201 (Direct Chemist Outlet).

Application for, and/or use of your Direct Chemist Outlet VIP Card, is deemed acceptance of the Direct Chemist Outlet VIP Card Terms and Conditions.



From time-to-time Direct Chemist Outlet may contact members via mail, direct mail, social media platforms and/or hand out in-store coupons. These coupons will have their own terms and conditions.



You must notify us at [email protected] if your Direct Chemist Outlet Card is lost or stolen, or if your personal details have changed.

To the extent permissible by law, Direct Chemist Outlet will not be liable for any errors, omissions delays or disruptions in the operation of the Direct Chemist Outlet VIP Card program including products purchased or redeemed, or any losses thereof.

Direct Chemist Outlet will not be responsible for any issues or errors caused by it or any third party (including third parties who may provide technology or other services to Direct Chemist Outlet).

The Direct Chemist Outlet VIP Card cannot be used as a credit or guarantee card.

Direct Chemist Outlet stores are not permitted or authorised to make any representation, warranty or statement on behalf of Direct Chemist Outlet stores in relation to the Direct Chemist Outlet VIP Card program. As such, Direct Chemist Outlet accepts no liability in respect of any representation, warranty or statement made by any Direct Chemist Outlet or Direct Chemist Outlet store member.

Third parties who may be involved in the program do not have any authority, express or implied, to make any representation, warranty or statement on behalf of Direct Chemist Outlet and Direct Chemist Outlet accepts no liability in respect of such representations, warranties or statements.

Direct Chemist Outlet reserves the right to accept or reject any application for a Direct Chemist Outlet VIP Card at its sole discretion.

Direct Chemist Outlet reserves the right to, at its discretion, suspend or terminate a Direct Chemist Outlet VIP Card membership for reasons including, but not limited to, a breach of these Terms and Conditions, any engagement in or suspicion of fraudulent conduct or improper use of the card.

If a Direct Chemist Outlet VIP Card membership is terminated, the member will not be eligible to receive any vouchers or other rewards.

Direct Chemist Outlet reserves the right to suspend, vary, alter or amend all or any part of these Terms and Conditions, or terminate the Direct Chemist Outlet VIP Card program at any time.

All members of the Direct Chemist Outlet VIP Card program must reside in Australia. For members under the age of 18 years, permission from your parent or guardian must be obtained before joining the Direct Chemist Outlet VIP Card program.

By applying for and/or using a Direct Chemist Outlet VIP Card, each member agrees to the collection, use and disclosure of their personal information in accordance with Direct Chemist Outlet’s privacy policy available at, and consent to receiving marketing materials via email, post or SMS (at Direct Chemist Outlet’s discretion).



The promoter of the Direct Chemist Outlet VIP Card is Direct Chemist Outlet. Direct Chemist Outlet Pty Ltd ABN 76 123 831 201 is located at 21-23 Capital Court Braeside VIC 3195.

Updated on 02-12-2021