Free shipping on orders over $50*
  • Delivery

    How long will it take for my order to arrive?  

    Direct Chemist Outlet aim to get your order to you as quickly as possible and aim to dispatch most orders within 1-2 business days Monday to Friday. If an item is out of stock, it will be dispatched as quickly as possible.

    Australia Post is our carrier and delivery times are reliant upon their delivery times may vary depending on where you live. Please allow between 1-8 working days from the date of the order being shipped.

    Please view our Shipping page to see more specified timeframes to your region.

    Delivery times are an estimate only.

    What are the delivery options and prices?  

    Orders OVER $50 = Free Shipping (Australia only)
    + An additional $10.00 for Express Postage

    Orders UNDER $50 = $8.95 for shipping (Australia only)
    + An additional $18.95 for Express Postage

    You will see the cost of your shipping in the cart after the destination has been selected which is automatically calculated.

    How can I track my order?  

    The status of your order will be updated in your account during the fulfillment stage. An email will be sent to you with a link to track your order via our carrier, after your order has been dispatched.

    In the event your order has not arrived within the estimated delivery date provided by Australia Post, please contact our friendly Customer Service Team here to follow up with Australia Post directly.

    What will happen if I am not at home when my order is delivered?  

    To ensure you receive your order, Direct Chemist Outlet uses registered mail through Australia Post to deliver all parcels. In the event you are not at home to receive the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected.

    If your parcel has been redirected to the post office this will also show on your tracking number as ‘awaiting collection’ at the nominated post office where it will remain for approximately 7-14 days, at the discretion of Australia Post.

    How can I update my address when I place a new order?  

    You can add items into your cart as normal and proceed to the checkout. After logging in, you’ll be redirected to “My Dashboard” where you can update your address under “Default Shipping Address” then proceed to the checkout as normal.

    Please note that once your order has been dispatched we are unable to alter the address details.

    How can I request to have my order left at my premises?  

    Whilst in the secure checkout, select the delivery method, in the order comment section you can request for the parcel to be left at the premises if no one is available to accept it.

    Australia Post will leave the parcel out of street view and out of the weather. If these conditions cannot be met, your order will be carded to the closest local Australia Post outlet.

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