SHIPPING DELAYS - Due to an extremely high volume of orders we are temporarily experiencing an extra 2-3 day delay in processing online orders.

We are working 24/7 in our Online Distribution Centres and we will have your order delivered as soon as we can . We thank you in advance for your patience .

  • Delivery

    How long will my order take to get to me?  

    Direct Chemist Outlet will dispatch most orders within 1-2 business days Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.

    Delivery times are reliant upon normal Australia Post delivery times and vary depending on where you live. Please allow between 1-8 working days from the date of the order being shipped.

    Please view our Shipping page to see more specified timeframes to your region.

    Delivery times are an estimate only.

    What are the delivery options and prices?  

    Orders OVER $50 = Free Shipping (Australia only)
    + An additional $10.00 for Express Postage

    Orders UNDER $50 = $8.95 for shipping (Australia only)
    + An additional $18.95 for Express Postage

    You will see the cost of your shipping in the cart after the destination has been selected which is automatically calculated.

    How can I track my order?  

    During the fulfillment stage, the status of your order will be updated in your account. After your order has been dispatched, an email will be sent to you with a link to track your order via Australia Post.

    In the event your order has not arrived within the estimated delivery date provided by Australia Post, please contact our Customer Service Team here to follow up with Australia Post directly.

    What happens if I am not at home when my order is delivered?  

    Direct Chemist Outlet uses registered mail through Australia Post to deliver all parcels. In the event you are not at home to receive the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected.

    If your parcel has been redirected to the post office this will also show on your tracking number as ‘awaiting collection’ at the nominated post office where it will remain for approximately 7-14 days.

    How do I change my address when placing a new order?  

    You can add items into your cart as normal and proceed to the checkout. Whilst in the secure checkout under the ‘Contact Details’ underneath the address section there is a box preselected “ship to the same address” if you unselect this option you will be provided with additional space to fill in an alternative address, fill in the details and continue as normal.

    If you would like to permanently change your address on your account please send our Customer Service Team an email here and they will alter it.

    Please note that once your order has been dispatched we are unable to alter the address details.

    How can I have my order left at my premises?  

    Whilst in the secure checkout in the delivery method section you can select the option “Parcel to be left at the premises if no one is available to accept it”.

    Australia Post will leave the parcel out of street view and out of the weather. If these conditions cannot be met, your order will be carded to the closest local Australia Post outlet.

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